Support for studio setup and daily operations

We can help configure studio profile, branding, services, packages, team members, email templates, website sections, client portal settings, and the first invoice flow.

For migration help, prepare a client list, package list, pending invoices, upcoming events, and gallery links from your current system.

Send the page URL, what you were trying to do, what happened, browser/device, and screenshots or a short screen recording if possible.

For billing, invoice, gallery, or contract issues, include the client name and event name so the support team can trace it faster.

Every new studio receives a 14-day Pro preview and then continues automatically on Free. Free has no time limit and currently includes 1 owner, 3 active bookings, 5 GB of gallery storage, and one published Captura-subdomain website. The website has a separate 30-photo portfolio cap, plus one hero image and one about image; these website images do not count against gallery storage.

A cancelled paid plan returns to Free after the paid term. If the studio is over a Free limit, existing data is not deleted merely for being over quota, but new over-limit actions may be blocked. Contact support from the studio owner email for plan, storage, cancellation, or payment help.

Early-bird pricing applies to the first paid term unless checkout expressly states otherwise. Renewals use the standard price then in effect, and applicable taxes are added unless checkout says they are included.

Critical issues affecting login, billing, published studio websites, or client portals are handled first. Feature requests and workflow improvements are reviewed during product planning.