Privacy Policy

We collect account details such as name, email address, studio name, phone number, logo, brand settings, team members, and subscription status.

Studios may add client details, leads, events, questionnaires, contracts, invoices, payments, expenses, galleries, portfolio photos, testimonials, and website content inside Captura.

We may also collect usage, browser, device, and diagnostic information needed for analytics, support, troubleshooting, and service security.

We use studio data to run the product: authentication, dashboards, client portals, invoices, emails, studio websites, analytics, support, and product security.

We do not sell studio or client data. We do not use private studio data to market unrelated services.

Captura uses Vercel for hosting, Supabase for database and authentication, Backblaze B2 for gallery storage, Resend for email delivery, Stripe and Razorpay for payments, Mixpanel and Google Analytics for product analytics, Google Tag Manager to load measurement and advertising tags including Google Ads and the Meta Pixel, UserJot for the in-app feedback board and support chat, and Amazon Rekognition when a studio enables People grouping on a gallery.

On the Captura dashboard, the UserJot widget is shown to signed-in studio users. It receives the signed-in user's account id, email address, name and profile picture so feedback and support conversations are tied to the right account. On public help-centre pages, including direct links to those pages, it loads only when you choose Contact support or Message Captura Support. This help-centre chat starts anonymously; UserJot processes the messages and any contact details you provide to answer your support request. It is never loaded on client portals, shared galleries, delivered albums or other public pages.

These services process data only so Captura can operate. Where a studio connects additional third-party tools, the studio is responsible for reviewing those providers' own terms and privacy practices.

People grouping sends selected gallery photos to Amazon Rekognition to cluster faces. It is optional and controlled by the studio. When enabled on a shared gallery, viewers can see unnamed face thumbnails and use them to filter that gallery's photos. Captura keeps groups within that gallery and does not attach names or build cross-gallery identity profiles. Studios should give any required notice and only enable the feature when they are allowed to process and share those images.

We disclose information to hosting, database, storage, email, analytics, support, and payment service providers only as needed to deliver and protect Captura.

We may also disclose information when required by law, to respond to lawful requests, to protect users or the service from fraud, abuse, or security threats, or as part of a business reorganization subject to applicable legal safeguards.

Each studio controls the client information it uploads into Captura. Studios should only upload data they are allowed to process and should honor client deletion or correction requests.

Public studio websites and shared client portals are controlled by the studio. Review content, links, and uploaded media before publishing.

Captura sets cookies that are needed to sign you in, keep your session secure, and remember which currency your prices are shown in. Measurement and advertising tags are loaded through Google Tag Manager and may set their own cookies.

Visitors in the EU, the EEA, the United Kingdom and Switzerland are asked first. The Google Tag Manager container itself loads, but until you answer the banner its tags store nothing on your device and send no analytics or advertising data, and "Reject non-essential" keeps it that way. Our own product analytics is not loaded at all until you accept, so no analytics identifier is stored in your browser. Your answer is remembered for twelve months and can be changed by clearing the captura.pro cookies in your browser. Elsewhere these tags are on by default.

Analytics and advertising tags are never loaded on client portals, shared galleries, gallery downloads, or admin pages.

Captura uses authenticated access, organization-level permissions, and database policies to separate studio data. No SaaS system is risk-free, so studios should use strong passwords and limit team access.

If you suspect unauthorized access, contact support immediately from the support page.

We retain account, subscription, studio, and client data while an account is active and afterward only for as long as reasonably needed to provide the service, resolve disputes, maintain security, and meet legal, tax, or billing obligations.

Moving from a Pro preview or paid plan to Free does not itself schedule existing data for deletion. If the studio is over a Free limit, Captura may block new uploads or other over-limit actions. This is not a promise to retain data indefinitely; the account remains subject to this policy, product-specific cleanup rules, and legal requirements.

When information is no longer needed for those purposes, we delete or anonymize it. Studio owners may request account deletion, correction, or a copy of data that is available through our supported processes by contacting Creative Sparks. Some records may be retained where applicable law requires it.

Captura is operated by Creative Sparks. For privacy questions, account deletion, correction, or available-data requests, email privacy@captura.pro, call +91 88487 06485, or write to Creative Sparks, Carithas Jn, Thellakom PO, Kottayam, Kerala 686630, India.